Extra Sauce

Returns and Exchanges

As our products are perishable, all food sales are final. We will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives.

We are not responsible for damage or loss as a result of shipments being returned to us or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered.

We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third party carrier, but this, of course, is out of our control. To enjoy the full flavor and freshness of our products, we urge you to make the necessary arrangements beforehand. If your item is returned to us because of an incorrect address provided by you, because of its perishability, we must dispose of the contents of the package and you will not be refunded.

To make a claim under our Refund Policy, you must provide us with a valid receipt and notify us within 24 hours of purchase. The staff member handling your request will advise if you need to return the item back to the store. Any cost incurred by you in bringing the item back to the store, will be borne by you.

For more information, please contact our Customer Service department via Whatsapp at +6017-2828-666 or Email at sales@victoriastation.com.my

Delivery

Our products are to be picked up at selected Victoria Station outlets. Kindly state your prefered pickup outlet with date and time for collection.